A virtual receptionist is one of the most important things you can do for your business. You need a secretary to handle your customer calls and responses, as well as keep in contact with your staff for any information or questions they might have. If you are paying an individual as a salary, you will be paying for their training, benefits, taxes, etc. This can add up quickly, especially if your business is growing. Hiring a virtual receptionist for your business is one way you can keep expenses down while still being able to provide high levels of service to your customers.
How many times have you gotten a call from an interested customer only to learn that they can not get through to your answering service because your customer’s number is no longer valid? Virtual Receptionist allows you to set up custom call routing so that calls to your office are routed to the correct person or department, so that a busy receptionist never has to answer a call from a client that no longer has a phone number.
A virtual receptionist service can also answer incoming emails and voicemails in the background so that your receptionists or customer service reps don’t have to. If you are using email to communicate with customers, you can configure your virtual receptionist service so that customers can forward their messages to your office, so that you don’t have to be bothered with it.
Many businesses have moved from in-house receptionists to remote receptionists in recent years. Remote receptionists are trained to take messages and route them to the proper person for any reason at all. You don’t have to worry about somebody taking your calls as they sit on their own in the office, not having to leave work to take messages or deal with angry clients. If a caller gets frustrated with how slow the response time is to their message or question, they can choose to leave a message anonymously. Their message will be routed directly to a live agent or supervisor. This is great for businesses that may experience surges in calls during the day, such as sales or service personnel.
